Shipping policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing may take longer during periods of high order volume.

After your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

Free Shipping and Delivery Estimates

We offer free USPS Ground Advantage shipping on all U.S. orders. Estimated delivery times are displayed during checkout and begin after our 1–3 business-day processing period.

Any delivery dates shown on our website or during checkout are estimates—not guaranteed arrival dates. Actual delivery times may vary depending on your location, the selected shipping service, carrier delays, weather, holidays, and other circumstances outside our control.

Shipping Availability

We currently ship to destinations available during checkout. If your address is not accepted at checkout, please email us before placing your order.

Address Changes

Customers are responsible for entering a complete and accurate shipping address.

If you need to change your address, email treepalsales@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Tree Pals is not responsible for orders delivered to an incorrectly entered address. Additional shipping charges may apply if an order must be shipped again.

Delayed, Lost, or Damaged Packages

Carriers may occasionally experience delays after an order has shipped. If your tracking information has not updated for several days or your package appears to be lost, email treepalsales@gmail.com with your order number.

If your package arrives damaged, keep the product and its packaging and contact us as soon as possible. Please include photographs so we can review the issue and help resolve it.

Returned Packages

If a package is returned to Tree Pals because of an incorrect or incomplete address, refusal, or unsuccessful delivery, we will contact you to discuss reshipment or a refund. Additional shipping charges may apply.

For product returns, please review our Refund Policy. Do not mail a return without contacting us first. Approved returns will include complete return instructions. Prepaid return labels are provided only for damaged, defective, or incorrect orders. For complete details, please review our Refund Policy.

Contact Us

For questions about shipping or an existing order, contact:

Tree Pals LLC
Email: treepalsales@gmail.com