Refund policy

Last updated: September 5, 2026

We want you to be happy with your Tree Pal. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

  • The return must be requested within 30 days of delivery.

  • The product must be unused, undamaged, and returned with its original packaging.

  • You must provide your order number or other proof of purchase.

We reserve the right to decline returns that are damaged, incomplete, altered, or show signs of use not caused by a product defect.

Starting a Return

To request a return, email treepalsales@gmail.com with:

  • Your name

  • Order number

  • Reason for the return

  • Photographs if the product arrived damaged, defective, or incorrect

Please do not mail a return without contacting us first. If your return is approved, Tree Pals will provide return instructions. Customers are responsible for return shipping costs for ordinary returns. If an item arrived damaged, defective, or incorrect, Tree Pals will provide a prepaid return label or replacement at no additional cost. The authorized return address will be included in the instructions or shown on any label we provide.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns. If an item arrives damaged, defective, or incorrect, Tree Pals will provide a prepaid return label or replacement at no additional cost. We do not charge a restocking fee. Tree Pals is not responsible for returns sent without authorization or contrary to the provided instructions.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your Tree Pal is damaged, defective, or different from what you ordered, contact us as soon as possible—preferably within seven days of delivery—with your order number and photographs of the issue.

We will evaluate the issue and, when appropriate, provide a replacement or refund at no additional cost.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund to your account.

For ordinary returns, the refund includes the returned product’s purchase price and applicable taxes. Original shipping charges are not refundable unless the order arrived damaged, defective, incorrect, or the refund is required by law.

If more than 15 business days have passed since we approved your refund, contact treepalsales@gmail.com.

Exchanges

For ordinary exchanges, return the original product and place a new order after the return is approved. If the product arrived damaged, defective, or incorrect, contact us so we can arrange a replacement.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at treepalsales@gmail.com. We will make a reasonable effort to cancel it before shipment. Once an order has shipped, it must be handled through the return process above.

Contact

Questions about returns or refunds can be sent to:

Tree Pals LLC
treepalsales@gmail.com