Privacy Policy

Last updated: September 10, 2026

Tree Pals LLC (“Tree Pals,” “we,” “us,” or “our”) operates treepals.shop (the “Site”) and provides the products and services available through it (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, purchase a product, create an account, subscribe to marketing communications, submit a review, contact us, or otherwise use the Services.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with the Services.

Information You Provide

We may collect information you provide directly, including:

• Your name

• Email address

• Telephone number

• Billing and shipping addresses

• Account login information

• Order and transaction details

• Product reviews, photographs, feedback, and other submitted content

• Messages and information submitted through our contact form

• Marketing and communication preferences

Payment Information

Payments are processed by Shopify and its supported payment providers. Payment information may include your payment-card details, billing information, payment method, and transaction confirmation.

Tree Pals does not directly store complete payment-card numbers.

Information Collected Automatically

When you visit or use the Site, Shopify and other service providers may automatically collect information such as:

• IP address

• Browser and device type

• Device identifiers

• Operating system

• Pages viewed

• Links clicked

• Products viewed or added to your cart

• Referring website

• Approximate location derived from your IP address

• Dates and times of visits

• Interactions with the Site, advertisements, and emails

This information may be collected using cookies, pixels, tags, log files, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Operate, maintain, and improve the Site and Services

• Process payments and fulfill orders

• Arrange shipping and provide tracking information

• Manage returns, refunds, replacements, and order cancellations

• Create and manage customer accounts

• Respond to questions and customer-service requests

• Detect and prevent fraud, abuse, security threats, and unlawful activity

• Troubleshoot technical or operational problems

• Personalize the shopping experience

• Measure Site performance and understand how customers use the Services

• Display and manage product reviews or other customer-submitted content

• Send order-related and other transactional communications

• Send promotional emails when you have subscribed or when otherwise permitted by law

• Measure and improve our advertising and marketing

• Comply with legal obligations and enforce our policies

• Protect Tree Pals, our customers, and other individuals

3. Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the Site, remember preferences, maintain shopping carts, process purchases, analyze traffic, prevent fraud, and support marketing.

Some cookies are necessary for the Site to function. Other cookies may be used for analytics, personalization, or advertising where permitted.

Where available, you can manage your choices through the cookie-preference or privacy controls displayed on the Site. You may also configure your browser to block or delete cookies. Blocking necessary cookies may prevent certain features, including the shopping cart or checkout, from functioning correctly.

Where required by applicable law and supported by our systems, we recognize legally valid browser-based opt-out signals, such as Global Privacy Control.

4. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate the business, including:

• Shopify, which hosts and powers the store

• Payment processors and financial institutions

• Shipping carriers and fulfillment providers

• Customer-support providers

• Website hosting, security, and fraud-prevention providers

• Analytics and performance providers

• Email and marketing providers

• Advertising platforms

• Product-review and customer-feedback providers

• Professional advisers, such as accountants, insurers, and attorneys

These providers may use personal information to perform services for us or as otherwise described in their own privacy notices.

We may also disclose information:

• At your direction or with your consent

• To comply with applicable laws, court orders, subpoenas, or lawful government requests

• To investigate fraud, illegal activity, security incidents, or violations of our policies

• To protect the rights, property, and safety of Tree Pals, our customers, or others

• In connection with a merger, financing, acquisition, bankruptcy, reorganization, or sale of all or part of the business

5. Shopify

The Services are hosted and powered by Shopify. Information submitted through the Site is transmitted to and processed by Shopify and its service providers.

Shopify may process information about your interactions with this store and other Shopify merchants to provide, protect, personalize, and improve its services, including certain analytics, fraud-prevention, advertising, and enhanced-commerce features.

You can learn more through the Shopify Consumer Privacy Policy.

Depending on your location and the Shopify features enabled on our store, you may also exercise certain rights directly through the Shopify Privacy Portal.

6. Advertising and Marketing

We may use information about visits, product views, cart activity, and purchases to measure advertising and show advertisements that may be more relevant to you.

Under some privacy laws, disclosing information for personalized advertising may be considered “selling,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged.

Where these rights apply, you may request to opt out using the privacy controls provided on the Site or by contacting us at treepalsales@gmail.com.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in an email. Even after unsubscribing from marketing, you may still receive transactional messages concerning orders, accounts, returns, or customer-service requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements.

8. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of storage or transmission over the internet is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive information through unsecured channels or the general contact form.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Receive a portable copy of certain information

• Opt out of the sale or sharing of personal information

• Opt out of targeted advertising

• Restrict or object to certain processing

• Withdraw consent when processing is based on consent

• Appeal a decision concerning a privacy request

• Lodge a complaint with an appropriate privacy or data-protection authority

These rights may be limited by applicable law. For example, we may retain information needed to complete transactions, maintain required records, prevent fraud, or comply with legal obligations.

To submit a request, email treepalsales@gmail.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of your identity.

We will not discriminate against you for exercising an applicable privacy right.

10. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact treepalsales@gmail.com so we can review and, when appropriate, delete it.

11. International Data Transfers

Shopify and other service providers may process or store personal information outside your state, province, or country.

When required, appropriate safeguards are used for international transfers. However, privacy laws in the country where information is processed may differ from those where you live.

12. Third-Party Websites

The Site may contain links to websites or services operated by other companies. Tree Pals does not control those services and is not responsible for their content, security, or privacy practices.

Review the privacy policy of any third-party service before providing it with personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. We will provide additional notice when required by law.

14. Contact Us

For questions about this Privacy Policy or to exercise an applicable privacy right, contact:

Tree Pals LLC
Email: treepalsales@gmail.com